Scam messages prompt ACMA to issue notice to telcos.
ACMA has put three telcos on notice after they allowed scam messages to be sent to customers.
The watchdog found Sinch Australia and Infobip Information Technology allowed SMS’ to be sent using text-based sender IDs without proper measures to ensure they were legitimate.
If they are found to breach compliance orders, they could face fines of a quarter of a million dollars.
The Australian Communications and Media Authority (ACMA) recently put three telcos on notice after they allowed scam messages to be sent to their customers. The three telcos allowed their customers to receive scam messages, which promised them “free” gifts or services if they provided personal information or made a payment.
The ACMA had previously warned telcos that their customers must be protected from these types of scams, and that they must take measures to prevent them. Unfortunately, the telcos failed to do this, and as a result, their customers were exposed to the risk of fraud.
The ACMA’s enforcement action against the telcos is a reminder that companies must take steps to protect their customers from scams. Companies should have policies and procedures in place to identify and block suspicious messages, as well as educate their customers about how to spot and avoid scams.
The ACMA’s action also serves as a warning to other telcos that failure to protect their customers from scams could result in enforcement action. Companies should be aware that they can be held accountable for allowing their customers to be exposed to the risk of fraud.
The ACMA’s enforcement action against the three telcos is an important step in protecting consumers from scams. It is a reminder that companies have a responsibility to protect their customers, and that failure to do so can have serious consequences.