Honolulu TheBus and Handi-Van Systems Grounded by Ransomware Attack.
The Honolulu Department of Transportation Services (DTS) has confirmed a ransomware cyberattack is responsible for the ongoing outage of TheBus and Handi-Van GPS real-time monitoring systems.
This disruption is leaving riders in the dark about bus locations and arrival times, causing significant inconvenience for commuters and those relying on the accessible transportation service.
The DTS statement confirmed the attack, stating, ‘We are working diligently with our cybersecurity experts and law enforcement to investigate the incident and restore full functionality to our systems as quickly and safely as possible.’
Impact on Riders:
The lack of real-time tracking is creating significant challenges for riders:
* Uncertainty about bus arrival times: With no access to GPS information, commuters are forced to wait at bus stops with no indication of when their bus will arrive.
* Increased wait times: The disruption in service has led to longer wait times as buses are not operating on their usual schedules.
* Accessibility challenges: The outage of Handi-Van tracking systems poses a significant barrier for individuals with disabilities who rely on the service.
Moving Forward:
While the DTS is working tirelessly to restore service, riders are urged to follow these recommendations:
* Check the DTS website and social media channels for updates: The DTS will be providing regular updates on the situation and any restored services.
* Be patient and allow extra travel time: Expect delays and plan for extra time when commuting.
* Contact the DTS for assistance: If you have urgent needs or specific questions, reach out to the DTS directly for support.
This incident underscores the importance of robust cybersecurity measures in critical infrastructure. The impact of this ransomware attack extends beyond inconvenience, highlighting the vulnerability of public transportation systems to cyber threats.
The DTS is committed to restoring full service as quickly as possible and ensuring the safety and security of its systems in the future.