Networking on TechRepublic

It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread the needle.

Learn how Direct Inward Dialing can be used with a cloud phone system to create efficiencies and cost savings.

You deserve to know who’s calling. Learn how to trace a VoIP call on your own, and involve law enforcement if that’s what it takes.

Fixed VoIP numbers aren’t as cheap as non-fixed lines, but for some companies, the benefits massively outweigh the extra cost and complexity.

Non-fixed VoIP is cheaper than a fixed line — and in these five situations, fixed-VoIP performs better, too.

Prepare for a successful IT career with lifetime access to expert-led courses covering CompTIA A+, Network+, Security+, and Cloud+ certification prep.

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or machine learning.

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage.

Phone interviews can save time and speed up the hiring process. This cheat sheet from TechRepublic Premium will make it easy to ask both general and job-specific questions, allowing you to compare candidates for the field/systems engineer job systematically. Featured text from the download: Are you comfortable working with sometimes demanding department heads and competing …

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here.