Dynamics 365 Blog

Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their view with remote participants for real-time collaboration while in the flow of work.  Technicians in the field can place 3D arrow and ink annotations by tapping on their video to discuss with remote peers. The post Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams appeared first on Microsoft Dynamics 365 Blog.

Microsoft is doing some housekeeping in Business Central and will introduce significant changes with the 2025 release Wave 1. We will permanently delete all tables, table extensions, and table fields that have remained in the “Obsolete::Removed” state for more than one major release. This sweeping clean-up will affect the Base Application and all other first-party apps. Over 150 tables have been removed to optimize and clean up the application code. Moving forward, Microsoft will adopt a clean-up cycle every fifth release, ensuring a smooth transition. This blog describes what you need to know about these changes and how to prepare your applications. The post Essential Clean-Up Guide for Partners: 2025 Release Wave 1 appeared first on Microsoft Dynamics 365 Blog.

AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement. The post Accelerating sales with unified data in the AI era appeared first on Microsoft Dynamics 365 Blog.

This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create queries to drill down to data most relevant for your organization.  Based on those queries, create dashboards with visualizations tailored to your specific needs.   The post Mobile Offline Data with Application Insights appeared first on Microsoft Dynamics 365 Blog.

As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no longer support case and knowledge suggestions via Smart Assist in Dynamics 365 Customer Service. We strongly encourage customer service organizations to turn on Copilot The post End of support for Smart Assist case and knowledge suggestions appeared first on Microsoft Dynamics 365 Blog.

We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025. The post 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings appeared first on Microsoft Dynamics 365 Blog.

On April 1, 2026, we are deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application. Its end of support date will be June 30, 2028. We are encouraging customers to use this extended deprecation period to transition to the Customer Service workspace application.   Customer Service workspace is our flagship application for modern The post Transition from Unified Service Desk to Customer Service workspace appeared first on Microsoft Dynamics 365 Blog.

This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution. The post The future of retail with Dynamics 365 AI-powered ERP solutions appeared first on Microsoft Dynamics 365 Blog.

We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. The post Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center  appeared first on Microsoft Dynamics 365 Blog.

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input. That The post Try multilingual voice agents in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.