Dynamics 365 Blog

New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. Sellers quickly gain insights into customer requirements, budget details, timelines, and main decision makers. Enabling them to prepare for prospect meetings more effectively and engage in more informed and meaningful conversations.  The post Boost seller productivity with document summary by Copilot in Dynamics 365 Sales  appeared first on Microsoft Dynamics 365 Blog.

Today, we are thrilled to unveil the dramatically enhanced Schedule Board on Universal Resource Scheduling. At the core of this update, we are moving from the legacy ExtJS to a modern React component for the schedule board. Our guiding principle for this upgrade has been visual parity. The Resource panel, Requirements panel, Filters, and Views are all exactly as you know and love. But look closer, and you’ll discover the subtle enhancements we’ve made based on your valued feedback. The post The next chapter for the Schedule Board: Enhanced Usability and Performance  appeared first on Microsoft Dynamics 365 Blog.

Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year. The post Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms   appeared first on Microsoft Dynamics 365 Blog.

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses.   The recent release wave introduced an exciting set of new features to help support representatives be more productive. Dynamics The post Migrate from Customer Service Hub to Customer Service workspace   appeared first on Microsoft Dynamics 365 Blog.

Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms.  The post Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms  appeared first on Microsoft Dynamics 365 Blog.

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. The post 2024 release wave 2 launches with hundreds of Copilot capabilities appeared first on Microsoft Dynamics 365 Blog.

Introducing 10 new autonomous agents in Microsoft Dynamics 365 to build capacity for every sales, service, finance, and supply chain team. The post Transform work with autonomous agents across your business processes appeared first on Microsoft Dynamics 365 Blog.

Combining SCM Pricing Management with Commerce and Retail Discounts In today’s competitive market, businesses need to leverage every possible advantage to stay ahead. Pricing is one of the most powerful tools at their disposal. Enter Unified Pricing Management, an innovative solution that merges attribute-based pricing with advanced Supply Chain Management (SCM) pricing management and comprehensive The post Introducing Unified Pricing Management: A Revolutionary Approach to Attribute-Based Pricing  appeared first on Microsoft Dynamics 365 Blog.

In email marketing, tracking metrics has been the key to understanding and improving campaign effectiveness. For years, one of the most reliable metrics has been the open rate, but as the digital landscape evolves, so do the challenges of accurately measuring this essential statistic. In this article, we’ll explore why open rates are becoming less reliable and how you can adapt. The post Beyond open rate: Rethinking email marketing metrics appeared first on Microsoft Dynamics 365 Blog.

Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2. The post Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event appeared first on Microsoft Dynamics 365 Blog.