Dynamics 365 Blog

Retail frontier firms don’t just digitize commerce, they operationalize intelligence. The post Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere appeared first on Microsoft Dynamics 365 Blog.

Sales Qualification Agent (SQA) is not a simple productivity tool—it is a complex multi-step agent directly influencing revenue outcomes. The Sales Qualification Bench represents a foundational step toward enterprise-grade trust, transparency, and continuous quality improvement for agentic AI in sales. The post Sales Qualification Agent: How we evaluated and improved AI quality with benchmarks appeared first on Microsoft Dynamics 365 Blog.

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. Learn more. The post Dynamics 365 sets the bar for agentic sales qualification on new benchmark appeared first on Microsoft Dynamics 365 Blog.

Rental operations succeed when every handoff–from quoting to return–is coordinated and timely. The forthcoming capabilities bring structure and clarity to these moments. They are designed to help organizations accelerate deal cycles, improve asset utilization, enhance customer satisfaction, and reduce reliance on custom or manual processes.  By unifying these processes inside Dynamics 365, leveraging the composability of Dynamics 365 Finance & Supply Chain Management, Project Operations, and Field Service, organizations will be able to run rental as a natural extension of their operations rather than as a separate system or afterthought. The post Transforming how organizations run rental operations with Dynamics 365 ERP appeared first on Microsoft Dynamics 365 Blog.

At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud. The post The era of agentic business applications arrives at Convergence 2025 appeared first on Microsoft Dynamics 365 Blog.

Leveraging recent breakthroughs in agentic AI, the new system delivers answers that are more relevant, contextual, and accurate to your specific business data. Think of it as an intelligent assistant that not only understands your question but figures out the best way to answer it using an adaptive reasoning process. The post Beyond Retrieval: How an Agentic Approach Transforms Microsoft Dataverse Search  appeared first on Microsoft Dynamics 365 Blog.

We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports. The post Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance appeared first on Microsoft Dynamics 365 Blog.

Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components. This milestone marks the completion of a comprehensive modernization effort, bringing a unified, intuitive, and visually engaging experience to every user—representatives, supervisors, admins, and customers alike. What makes Fluent v2.0 different? Fluent v2. The post Fluent v2.0 for Customer Service: A unified, modern experience appeared first on Microsoft Dynamics 365 Blog.

As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout rules for automatic actions help teams maintain service-level agreements (SLAs), optimize representative workflows, and deliver consistent experiences across messaging channels. The post Elevate service automation with timeout rules for automatic actions appeared first on Microsoft Dynamics 365 Blog.

In today’s fast-paced digital landscape, customer service teams need speed and consistency to meet rising expectations. Copilot-powered email template recommendations deliver both by instantly suggesting the right template for every interaction helping agents respond faster with consistency to maintain brand trust. The post Enhance productivity with Copilot-recommended email templates appeared first on Microsoft Dynamics 365 Blog.